A wrong classification has to stand out
If a category or priority is assigned incorrectly, an urgent request must not sit silently in the background; a low-confidence result needs to be visible.
From inboxto automated task.
- Product
- SmartMail Orchestration
- Stack
- OpenAI GPT · Python · React
- Status
- Completed
Briefly
Incoming email was read and sorted by hand; urgent messages sometimes got lost in the pile. We built SmartMail Orchestration as a layer that reads every email with GPT, classifies it by category, priority and required action, then opens a task or notifies the right system through a webhook.
- Problem
- Email read by hand, sometimes lost
- Approach
- GPT classification + task/webhook
01Problem
Every email was read and sorted by hand.
Requests landing in the inbox were read and sorted one by one; urgent ones got lost among the rest.
Support requestBilling questionGeneral correspondence
Manual readingslow · urgent items can get lost
Classification + task02Constraints
Three constraints shaped the design.
Spam has to be filtered safely
Spam filtering can't be so aggressive that it drops a genuine request.
Every target system expects a different shape
Opening a task and triggering a webhook each need a different data shape depending on the connected system; the integration can't fit one single pattern.
03 — Approach
GPT reads it, then routes it correctly.
Incoming email goes through GPT-based content parsing, which determines category, priority and content type. Based on the result, the relevant task opens or a webhook notifies the target system; spam is kept separate.
- 01Incoming emailcompany inbox
- 02GPT classificationcategory · priority
- 03Task / webhookto the right system
- 04Workflow triggeredspam separated
{ "email_id": "SM-2026-018204", "category": "support", "priority": "high", "action": "open_task", "confidence": 0.92}{ "email_id": "SM-2026-018204", "category": "support", "priority": "high", "action": "open_task" }
04Screens
Priority should be visible at a glance.
Task / webhook historylive
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